Terms & Conditions
By completing an order with Terminal 1 Clothing, you agree to the terms and conditions in full.
Minimum Order Quantity
Orders must adhere to a minimum of £150 (including delivery fee + VAT). If orders do not comply, Terminal 1 Clothing can refuse service and sales of goods upon their discretion which may result in the client's order being cancelled and under certain circumstances, termination of the client's account.
Terminal 1 Clothing does not abide by a minimum product quantity therefore, orders will be fulfilled to the closest quantity available true to the order placed. Terminal 1 Clothing aims to fulfil orders to the desired quantity however, it is the client's responsibility to monitor quantity of stock in order.
Payment Terms
Payment must be made in full before the client's order can be shipped. Terminal 1 Clothing withholds the right to hold and cancel orders should payment not be made within 48 hours of order completion.
Accepted payment methods include:
- - Bank transfer
- - Credit and debit (please note: Terminal 1 Clothing does not accept American Express)
If order has not been paid for within 48 hours, Terminal 1 Clothing reserves the right to cancel orders at their discretion. Goods are at the full ownership of Terminal 1 Clothing until payment is made in full by client.
Minimum Advertised Price
Terminal 1 Clothing expects clients to adhere to a 2.2x upsell policy. Failure to comply may result in the termination of the client's account at the discrepancy of Terminal 1 Clothing.
Terminal 1 Clothing does not allow the sales of goods through second-party platforms, if discovered to be doing so, Terminal 1 Clothing holds full rights to investigation which may result in the termination of the client's account.
Returns and Exchanges
Terminal 1 Clothing work hard to provide honesty and clarity. The colour and product description of goods is at the discrepancy of Terminal 1 Clothing. Please ensure the correct product and colour has been selected prior to completion of order. Terminal 1 Clothing is not responsible for the rectification of orders should the colour ordered not be to the client's preference if said colour is the one chosen upon order completion. It is the client's responsibility to provide the correct SKU and colour code for their chosen goods. Failure to do so does not fall to the responsibility of Terminal 1 Clothing.
Terminal 1 Clothing's exchange policy is at the discrepancy of a case by case basis, negotiation and agreement must be made prior to the completion of exchange between Terminal 1 Clothing and the client. Returns may be liable to a 15% restocking fee at the decision of Terminal 1 Clothing.
The client is graced with a 48 hour inspection window upon completion of delivery of goods. Any faults, queries or concerns must be expressed within this 48 hour window. The client withholds the right to a 30 day returns policy, however, faults and damages must be returned within 7-14 days of delivery. Failure to comply to the returns policy can result in no retribution on the client's behalf.
In regards to faults and damages, the client will be offered credit applied to their account. Terminal 1 Clothing cannot commit to the replacement of damaged goods and it is the client's responsibility to request replacement. Returns must be made prior to replacements and/or the application of credit.
Returns must clearly be marked and named. Failure to do so may result in a 5% admin fee. The client may not receive due credit should returns not correctly be marked/identified. Client is due delivery refund if return is in regards of faults or fault in order. Terminal 1 Clothing is not liable to refund delivery outside of these terms.
The client is responsible for providing proof of return via receipt. Failure to do so will result in Terminal 1 Clothing refusing credit reflecting the cost of postage. Returns are made at the risk of clients and Terminal 1 Clothing does not take responsibility.
Shipping and Delivery
Terminal 1 Clothing aims to commit to same day dispatch on orders placed and paid before 2pm. As standard, all orders within the UK zone are dispatched with DPD next day delivery at a cost of £12.00 per box. Terminal 1 Clothing is not responsible for any delays, missed deliveries or upgraded delivery fees, this is at the discrepancy of the customer and needs to be handled between client and DPD though Terminal 1 Clothing advocates for the commitment of timely deliveries at the request of their clients.
Terminal 1 Clothing does not store or reserve orders.
Ordering Process
Terminal 1 Clothing works through a logged-in B2B portal. Upon registering, Terminal 1 Clothing must approve the potential client's account before the client can have full access to Terminal 1 Clothing's full catalogue.
www.Terminal1Clothing.co.uk works by purchase order and it is the client's responsibility to provide full payment in alignment with the aforementioned accepted methods of payment.
Upon completing order, the client has agreed to the choice of goods selected and has been confirmed and placed in queue for picking. Should the buyers want to cancel or make amendments to the order they should do so within Terminal 1 Clothing's operating hours. Any amendments outside of operating hours may result in order cancellation or restocking fee.
Please be advised Terminal 1 Clothing operates on a purchase order basis. It is the client's due diligence to order responsibly. Terminal 1 Clothing is not liable for providing clients with goods prior to payment. Placing an order does not guarantee those items are available and the property of the client.
Terminal 1 Clothing operates on a first come first served basis, should orders be placed by means outside of the standard website process it is not the responsibility of Terminal 1 Clothing to prioritise or fulfil said order. Orders placed through the correct process will always be prioritised and fulfilled first. If ordering through any other means, it is the responsibility of the client to provide the correct SKU, colour code, quantity and payment in full.
Termination, default, and dispute resolution
Termination of relationship is at the discrepancy of either party, both Terminal 1 Clothing and the client.
Cause of termination can result from, but is not restricted to:
- Abuse or disrespect of staff members
- Failure to complete order within 48 hours
- Overexertion of amendment / cancellation policy
- Inaccurate or suspicious card details
- Brand damage; disrespecting selling policies or not operating within merchandising policies
Terminal 1 Clothing does not have an exclusivity policy. Each request is at the discrepancy of Terminal 1 Clothing and each case is on an individual basis. Terminal 1 Clothing withholds the choice of who to distribute to and reserve the right to cancel orders and close the accounts should Terminal 1 Clothing feel their terms and policies have been violated.
The Use of Images and Content
The images on www.terminal1clothing.cloud and adjacent accounts (i.e. Instagram, TikTok, etc) are the property of Terminal 1 Clothing. Permission to use said content is mandatory and at the discretion of Terminal 1 Clothing. Incorrect usage and use without permission granted may lead to termination of your account and the dismissal of business relations.